Information we process
Sypher may process customer names, phone numbers, email addresses, service addresses, call summaries, appointment details, job notes, uploaded files, invoices, payments, inventory activity, employee profiles, direct messages, and audit logs when those features are used.
How information is used
Information is used to operate service businesses, including answering calls, scheduling appointments, dispatching workers, documenting jobs, sending invoices, collecting payments, tracking inventory, managing employee access, supporting customers, and producing operational reports.
Service providers
Sypher may use trusted infrastructure and service providers for hosting, databases, authentication, communications, voice services, payment processing, calendar synchronization, mapping, analytics, and other functions needed to provide the platform. Selected user-requested AI features use the OpenAI API. The AI Receptionist uses Vapi for voice orchestration and a configured model provider. These providers process only the information needed to perform the requested feature.
Website cookies and advertising
On the public sypherai.app website, Sypher uses cookies to remember how a visitor first found the site (for example a search, a social post, or an ad) and which version of a page they saw, so we can learn which marketing works. We also use the Google Ads tag and the Meta Pixel. When someone requests a demo or signs up, Sypher may share a hashed email address and phone number and the browser details these tools set with Google or Meta to measure ad results. These cookies are not used inside the Sypher app or customer portals. You can block or clear cookies in your browser settings.
Google account data
When a user connects Google, Sypher may process the account email, connected calendar name and identifier, authorization credentials, calendar availability, and identifiers for appointment events created by Sypher. This information is used only to connect the selected account, check availability, and create, update, synchronize, or remove Sypher appointment events. Sypher does not use Google Workspace data for advertising, sell it, or permit humans to read it except with the user's explicit consent for support, when needed for security, when required by law, or to perform an action requested by the user.
Google Limited Use and AI
The use of raw or derived user data received from Google Workspace APIs adheres to the Google API Services User Data Policy and the Google Workspace API User Data and Developer Policy, including the Limited Use requirements. Sypher does not use Google Workspace API data to create, train, or improve generalized artificial intelligence or machine-learning models. Google Calendar data is not included in Sypher's direct OpenAI API requests. When the AI Receptionist checks scheduling availability, Sypher may provide Vapi only a limited list of available appointment start and end times derived from the connected calendar; event titles, descriptions, attendees, and calendar credentials are not provided. Sypher requires its AI service providers and their configured model providers not to use this information for generalized model training or unrelated purposes. Sypher does not access Google Photos data.
Mobile messaging privacy
Sypher AI, operated by Sypher Technologies LLC, uses mobile numbers, SMS opt-in data, and messaging consent to deliver requested appointment, account, service, billing, and support communications. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be sold, rented, or shared with any third party for its own marketing. We may provide information to communications service providers only as necessary to deliver and support the requested messages. Message frequency varies, message and data rates may apply, and recipients may reply STOP to opt out or HELP for help.
Access and security
Client workspace access is controlled by company roles and permissions. Authorized owners and managers can invite employees, configure access, review audit logs, and remove accounts. We use reasonable administrative and technical safeguards designed to protect platform data.
Retention and requests
Information is retained for as long as needed to provide the service, meet contractual obligations, resolve disputes, and comply with legal requirements. Customers and client businesses may contact Sypher Technologies to request access, correction, or deletion where applicable.
Contact
Questions about this policy or a privacy request can be sent to syphertechai@gmail.com or mailed to Sypher Technologies LLC, 4129 Main St. Suite B3 PMB 1044, Riverside, CA 92501 US. We may need to verify the requester's identity before completing a data request.